Product Returns

Returns will be considered under the following conditions:

• Requests must be made within 7 days of product delivery or purchase.
• Returns are not applicable for used toys, personalized items, or special orders unless a manufacturing defect is identified.
• Items must be in original packaging and condition.

Process for Returns

Once we receive your return request, our team will review the case. Approved returns will be processed through the original payment method within 5-7 business days.

Exchanges & Modifications

Customers can request exchanges within 3 days of product delivery. Additional charges may apply for size or color changes.

Information We Collect

• Personal Identification: Name, email, phone number, delivery address.
• Billing & Payment Information: Securely processed via third-party payment providers.
• Technical Data: IP addresses, browser details, and website usage statistics.
• Purchase History: Products bought, preferences, and order details.

Use of Information

We use collected data to process orders, provide customer service, improve our products, and enhance your shopping experience. We may also send promotional emails about new products and special offers.

Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information.

Use of the Website

By accessing our website, you agree to comply with our terms and conditions. You must be at least 18 years old or have parental consent to make purchases.

Orders and Payments

• All product orders constitute an offer to purchase.
• We reserve the right to refuse or cancel orders due to product unavailability or pricing errors.
• Payments are securely processed through trusted third-party providers.
• Prices are subject to change without notice.

Product Quality & Safety

All our toys meet international safety standards. We ensure that our products are safe for children and made from non-toxic materials. Age recommendations are provided for guidance.

Shipping & Delivery

We offer reliable shipping across Sri Lanka. Delivery times may vary based on location. Customers are responsible for providing accurate delivery addresses.

Intellectual Property

All website content, including images, text, and designs, is owned by ISHAN SOFT TOYS and cannot be used without written permission.

Limitation of Liability

ISHAN SOFT TOYS is not liable for any indirect damages arising from the use of our products or services. Our liability is limited to the purchase price of the product.